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Updates

 

 This is a cut and paste of the letter that will be inclosed in the December 2021 bill and a simmilar copy will be in the January 2022 bill.

Davis Communications Inc.

1920 Fourth Street, Cheney, WA 99004                 First insert                                            December 1, 2021

Serving Cheney and Medical Lake since 1980                                                          (509) 624-7129

 

 

Dear Customers,

 

We have some upcoming changes in February 2022:

 

The cost of Cable TV will be going up $13.20.  Primary Plus will now be $76.48.

 

Phone customers will have a new Washington State Tax of $0.95.  Additionally, if it has not been repealed, then there will be a suicide prevention hotline tax of $0.40.

 

We have made the decision to reinstate the late fee of $15. To avoid late fees the bill must be current by the second to the last business day of the month.

 

We will no longer offer Triple Play.  Those who have it are now grandfathered until packages are changed or account is closed.

 

GOOD NEWS we will be carrying our introductory 1GIG package for $99.95 until further notice.  Feel free to go to our website daviscomm.net or call (509) 624-7129 or (509)235-5144 for further details.

 

 

                                         All of us here at Davis Communications Inc.

                                 are wishing you an Entertaining and Happy Holidays.

_____________________________________________________________

 November 1, 2021

YES we have up to 1GIG download speed.

 

Why is it introductory?

 

1.  When we just upped the then 100 M customers to 250M we discovered there was equipment out there that couldn’t handle the 250 they where limited to 100M so instead of messing up your life if your equipment (your modem, computer, gaming system or laptop to name a few) can not handle 1GIG download (it would rebel or run weird or I don’t know… but it was enough of an issue before that we didn’t dare do it again) and force people to either drop their speed or get new equipment; we are letting you come to us to change.

 

2.  We want to offer up to 100 M up load speed but we are not sure 100% of the system is getting it so this is a work in process still and so can’t just change the whole system at once.

 

Why now?  We actually started this process before Amazon but the demands of that project on our budget and time put it off 18 months.  When we ordered the parts we needed for the end of the transition we where told they were back ordered for 6 to 8 weeks.  OK… then Covid happened and the weeks turned into months.  We also jumped on ordering the 3.1 DOCSIS modems we need and they are still back ordered but we luckily have about 300 so we can start moving you to a GIG but we may have to say sorry we are out of modems if we don’t get the back ordered modems soon.  We also had issues with the company that provisions the modems… We have had 3.1 modems for about 3 years now and it took until last week for them to finally make them run as 3.1 instead of 3.0.

 

There is supposed to be an ad in the West Plains EXTRA today announcing an INTRODUCTORY  offer for up to 1 GIG (download ) for $99.95.  Yes, if you have 250 M that is less than you are paying.  And some of you have a 3.1 modem so we can just switch you if your equipment is good to go.  Others will have to trade in modems… another reason we supply the modem.

 

Again the goal but may not be the reality yet is up to 1 GIG down and 100M up.

 

Once this is good for everyone we will start looking at fiber to the home.  That is how we will be able to offer 1G/1G.  It has been way too expensive for customers up to this point but the equipment when available has come down significantly in price and we know there are a few homes out there already wired for fiber so …. soon.

 

As to the other question as to when will we leave the current boundaries we have on our business:

There are no current plans to expand the system.

We are still trying to be the best we can be with the area we currently serve.

 

 

Providing Service to Cheney, Four Lakes and Medical Lake

Here For You

Davis Communications, Inc. is a local, family-owned and operated business. We have been offering friendly and knowledgeable service to the entire area since 1980.

Cable, Internet, & Phone Services in Cheney, WA.

The Cheney, Four Lakes and Medical Lake

Month-to-Month Contracts

Providing Services to

The Cheney, Four Lakes and Medical Lake

Count on Davis Communications, Inc. for complete internet, cable TV, and phone services.

Ask About Our Month-To-Month Service

Why waste a stamp when you don’t have to? Davis Communications, Inc. offers easy online payment services.

Locally Owned and Operated

Need help finding your favorite show or TV channel? Find out quickly by viewing our channel guide.

Great staff, nice communication. I was a first time client and they explained everything in simple, straightforward terms. Easy installation, and reactive response to any issues that could come up.” 

Brandon Van Wart

HELP

TROUBLE SHOOTING:

Davis Communications, Inc. is a local, family-owned and operated business. We have been offering friendly and knowledgeable service to the entire area since 1980.

Step 1

Unplug router for 5 minutes. (If your internet drops at the exact same time daily, check your modem. It may have been set to do this automatically daily or every so many hours.)

Step 2

If it has been more than a month since you did a factory reset on your router, then Google the maker on how to do a factory reset. If you are using more than 50 G a day in bandwidth, we suggest doing a factory reset more often. 

Step 3

The faster speeds may be too fast for your router.  Some routers can only handle 100M or less. 

Step 4

If you are buffering when streaming TV: Netflix has put out the suggestion to go into your account and drop down to standard def or a lower HD to save on bandwidth. (It’s unclear if this works on other streaming systems, but this explains why some people can stream Netflix on 10 M.)

Step 5

If you are trying to work from home, watch TV, and someone is gaming, you need to prioritize work and homework and save online games for after work hours (or upgrade your speeds).

Step 6

Speed checks only work directly wired to the modem. Routers will only provide the speed your device needs, even if it is the only one online.

Step 7

Unfortunately, routers do not last forever if you are buying a new one, we recommend a smart router. There are Mesh Routers out there that really help those with larger homes. (I like mine… I bought it at Costco) 

Step 8

Please make sure your connections are snug from wall to modem both the coax and the electric. It is possible they get bumped and they come loose.

Still Having Trouble?

After Hours Help:

Internet after hours help tech: 1-877-381-6522

VOIP/ phone after hours tech: 1-866-883-6997

Moving / Closing Account:

If you are moving and your account is current you can just turn in your equipment and power supply in the drop box out front 24/7 (it is towards the middle of the building in front) and we will turn off and close your account.
If you owe please try to come into the office (9 AM to 5 PM) to pay final amount and drop off equipment. OR call and pay with credit or debit between 9 am and 5pm and have modem dropped off .

Non-pay:

We turn off account that are 2 weeks over due. IF the payment was due on the 25th we will start turning off account that still owe on the 10th of the month.

We do not call before turning off the account. We highly recommend paying your bill on time if you are using the internet for school, tests and work.
If you are turned off for non-pay and you pay on line please call and leave a message; we check messages first thing in the morning and we might not get to checking the “who paid” over night list until lunch time. Especially on a Monday mornings. 509-624-7129

Snowbird:

If you will be gone a month or more but coming back to the current address instead of closing account we can turn it off so you will not be billed while you are gone for the winter or summer or whenever you will be away from home for an extended period of time.

Davis

Here for You

Davis Communications, inc

1920 4th Street
Cheney, WA
99004

Contact Info

questions@daviscomm.net

509-624-7129

Contact Us Today!