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Updates
5/12/22
If you are turned off for nonpay you need to let us know if you pay online. for security reasons the payment part is not connected to the activation part.
NOTE: the bill has read (for over a year)
IF the bill is not paid by the 10th of the following month you can be turned off.
That means not only will you get a late fee if the bill is not paid on time…. ALL bills are due on the 25th of the month…. Say in April then on May 10th or there after you can be turned off for non pay.
We can set up Promise to Pays (PTP) but if they are not paid in the amount promised on the date promised the account will be turned off and the full bill is due to before it can be turned back on.
Providing Service to Cheney, Four Lakes and Medical Lake
Here For You
Davis Communications, Inc. is a local, family-owned and operated business. We have been offering friendly and knowledgeable service to the entire area since 1980.
Cable, Internet, & Phone Services in Cheney, WA.
The Cheney, Four Lakes and Medical Lake
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Providing Services to
The Cheney, Four Lakes and Medical Lake
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Why waste a stamp when you don’t have to? Davis Communications, Inc. offers easy online payment services.
Locally Owned and Operated
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“Great staff, nice communication. I was a first time client and they explained everything in simple, straightforward terms. Easy installation, and reactive response to any issues that could come up.”
Brandon Van Wart
HELP
TROUBLE SHOOTING:
Davis Communications, Inc. is a local, family-owned and operated business. We have been offering friendly and knowledgeable service to the entire area since 1980.
Step 1
Unplug router for 5 minutes. (If your internet drops at the exact same time daily, check your modem. It may have been set to do this automatically daily or every so many hours.)
Step 2
If it has been more than a month since you did a factory reset on your router, then Google the maker on how to do a factory reset. If you are using more than 50 G a day in bandwidth, we suggest doing a factory reset more often.
Step 3
The faster speeds may be too fast for your router. Some routers can only handle 100M or less.
Step 4
If you are buffering when streaming TV: Netflix has put out the suggestion to go into your account and drop down to standard def or a lower HD to save on bandwidth. (It’s unclear if this works on other streaming systems, but this explains why some people can stream Netflix on 10 M.)
Step 5
If you are trying to work from home, watch TV, and someone is gaming, you need to prioritize work and homework and save online games for after work hours (or upgrade your speeds).
Step 6
Speed checks only work directly wired to the modem. Routers will only provide the speed your device needs, even if it is the only one online.
Step 7
Unfortunately, routers do not last forever if you are buying a new one, we recommend a smart router. There are Mesh Routers out there that really help those with larger homes. (I like mine… I bought it at Costco)
Step 8
Please make sure your connections are snug from wall to modem both the coax and the electric. It is possible they get bumped and they come loose.
Still Having Trouble?
After Hours Help:
Internet after hours help tech: 1-877-381-6522
VOIP/ phone after hours tech: 1-866-883-6997
Moving / Closing Account:
If you are moving and your account is current you can just turn in your equipment and power supply in the drop box out front 24/7 (it is towards the middle of the building in front) and we will turn off and close your account.
If you owe please try to come into the office (9 AM to 5 PM) to pay final amount and drop off equipment. OR call and pay with credit or debit between 9 am and 5pm and have modem dropped off .
Non-pay:
We turn off account that are 2 weeks over due. IF the payment was due on the 25th we will start turning off account that still owe on the 10th of the month.
We do not call before turning off the account. We highly recommend paying your bill on time if you are using the internet for school, tests and work.
If you are turned off for non-pay and you pay on line please call and leave a message; we check messages first thing in the morning and we might not get to checking the “who paid” over night list until lunch time. Especially on a Monday mornings. 509-624-7129
Snowbird:
If you will be gone a month or more but coming back to the current address instead of closing account we can turn it off so you will not be billed while you are gone for the winter or summer or whenever you will be away from home for an extended period of time.
Davis
Here for You
Davis Communications, inc
1920 4th Street
Cheney, WA
99004
Contact Info
questions@daviscomm.net
509-624-7129
Contact Us Today!