6/28/22 We seem to have a wide spread and random issue going on.  The solution seems to be to unplug your modem for at least 5 min and then plug it back in… wait until it is loaded then plug in your router. this seems to work for a vast majority of the issues today.  It doesn’t seem to matter what part of the system your in.  Possibly it was heat related because we did get close to the 94 degree day that affects the most sensitive parts of the system but … I really don’t know the answer. 

 6/13/22

I will not go through the nonpay list until Wednesday due to the weekend storms.  And all the extra stuff going on today.  However I would not wait to be turned off if you have not paid sinde May or before then you will be turned off.

If  you are turned off for nonpay you need to let us know if you pay online. for security reasons the payment part is not connected to the activation part.

NOTE:  the bill has read  (for over a year)

IF the bill is not paid by the 10th of the following month you can be turned off.

That means not only will you get a late fee if the bill is not paid on time…. ALL bills are due on the 25th of the month…. Say in April then on May 10th or there after you can be turned off for non pay.

We can set up Promise to Pays (PTP) but if they are not paid in the amount promised on the date promised the account will be turned off and the full bill is due to before it can be turned back on.

6/6/22

I want to get out on the website that in July due to vacation timing the autopay will be done on July 25th at 12:30 AM  and then the billing will be created …. If you have not paid by then or we have not received the check by then the late fee will be removed if we still receive it by 7/29/22.

BillGo and DoXo customers will have their account current as of 7/25/22 just before the billing is run but if it has not processes by the 25th it will not show up…. if you have it pay on the 25th it processes for 24 to 48 hours.

When I go through it in August and see you paid after the 25th I will remove the late fee but it will show on the bill created.

Bills once created can not be altered…but accounts can be edited.

We are getting ready to turn over the people who have not paid off the balance of their closed accounts we will not keep billing.  If it looks like you owe considrably more you may need to return your equipent.  Once that is sent to collections there is no way for us to edit it… even if you finally return the equipment.