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 6/28/22 We seem to have a wide spread and random issue going on.  The solution seems to be to unplug your modem for at least 5 min and then plug it back in… wait until it is loaded then plug in your router. this seems to work for a vast majority of the issues today.  It doesn’t seem to matter what part of the system your in.  Possibly it was heat related because we did get close to the 94 degree day that affects the most sensitive parts of the system but … I really don’t know the answer. 

 6/13/22

I will not go through the nonpay list until Wednesday due to the weekend storms.  And all the extra stuff going on today.  However I would not wait to be turned off if you have not paid sinde May or before then you will be turned off.

If  you are turned off for nonpay you need to let us know if you pay online. for security reasons the payment part is not connected to the activation part.

 

NOTE:  the bill has read  (for over a year)

IF the bill is not paid by the 10th of the following month you can be turned off.

That means not only will you get a late fee if the bill is not paid on time…. ALL bills are due on the 25th of the month…. Say in April then on May 10th or there after you can be turned off for non pay.

We can set up Promise to Pays (PTP) but if they are not paid in the amount promised on the date promised the account will be turned off and the full bill is due to before it can be turned back on.

 

6/6/22

I want to get out on the website that in July due to vacation timing the autopay will be done on July 25th at 12:30 AM  and then the billing will be created …. If you have not paid by then or we have not received the check by then the late fee will be removed if we still receive it by 7/29/22.

BillGo and DoXo customers will have their account current as of 7/25/22 just before the billing is run but if it has not processes by the 25th it will not show up…. if you have it pay on the 25th it processes for 24 to 48 hours.

When I go through it in August and see you paid after the 25th I will remove the late fee but it will show on the bill created.

Bills once created can not be altered…but accounts can be edited.

We are getting ready to turn over the people who have not paid off the balance of their closed accounts we will not keep billing.  If it looks like you owe considrably more you may need to return your equipent.  Once that is sent to collections there is no way for us to edit it… even if you finally return the equipment. 

 

Providing Service to Cheney, Four Lakes and Medical Lake

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Davis Communications, Inc. is a local, family-owned and operated business. We have been offering friendly and knowledgeable service to the entire area since 1980.

Cable, Internet, & Phone Services in Cheney, WA.

The Cheney, Four Lakes and Medical Lake

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The Cheney, Four Lakes and Medical Lake

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Great staff, nice communication. I was a first time client and they explained everything in simple, straightforward terms. Easy installation, and reactive response to any issues that could come up.” 

Brandon Van Wart

HELP

TROUBLE SHOOTING:

Davis Communications, Inc. is a local, family-owned and operated business. We have been offering friendly and knowledgeable service to the entire area since 1980.

Step 1

Unplug router for 5 minutes. (If your internet drops at the exact same time daily, check your modem. It may have been set to do this automatically daily or every so many hours.)

Step 2

If it has been more than a month since you did a factory reset on your router, then Google the maker on how to do a factory reset. If you are using more than 50 G a day in bandwidth, we suggest doing a factory reset more often. 

Step 3

The faster speeds may be too fast for your router.  Some routers can only handle 100M or less. 

Step 4

If you are buffering when streaming TV: Netflix has put out the suggestion to go into your account and drop down to standard def or a lower HD to save on bandwidth. (It’s unclear if this works on other streaming systems, but this explains why some people can stream Netflix on 10 M.)

Step 5

If you are trying to work from home, watch TV, and someone is gaming, you need to prioritize work and homework and save online games for after work hours (or upgrade your speeds).

Step 6

Speed checks only work directly wired to the modem. Routers will only provide the speed your device needs, even if it is the only one online.

Step 7

Unfortunately, routers do not last forever if you are buying a new one, we recommend a smart router. There are Mesh Routers out there that really help those with larger homes. (I like mine… I bought it at Costco) 

Step 8

Please make sure your connections are snug from wall to modem both the coax and the electric. It is possible they get bumped and they come loose.

Still Having Trouble?

After Hours Help:

Internet after hours help tech: 1-877-381-6522

VOIP/ phone after hours tech: 1-866-883-6997

Moving / Closing Account:

If you are moving and your account is current you can just turn in your equipment and power supply in the drop box out front 24/7 (it is towards the middle of the building in front) and we will turn off and close your account.
If you owe please try to come into the office (9 AM to 5 PM) to pay final amount and drop off equipment. OR call and pay with credit or debit between 9 am and 5pm and have modem dropped off .

Non-pay:

We turn off account that are 2 weeks over due. IF the payment was due on the 25th we will start turning off account that still owe on the 10th of the month.

We do not call before turning off the account. We highly recommend paying your bill on time if you are using the internet for school, tests and work.
If you are turned off for non-pay and you pay on line please call and leave a message; we check messages first thing in the morning and we might not get to checking the “who paid” over night list until lunch time. Especially on a Monday mornings. 509-624-7129

Snowbird:

If you will be gone a month or more but coming back to the current address instead of closing account we can turn it off so you will not be billed while you are gone for the winter or summer or whenever you will be away from home for an extended period of time.

Davis

Here for You

Davis Communications, inc

1920 4th Street
Cheney, WA
99004

Contact Info

questions@daviscomm.net

509-624-7129

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