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9/15/21 Just a reminder… If you have been turned off for nonpay. Call and leave a message if you go on line and pay so we know to turn you back on. You can call and leave a message and as long as someone is in the office they will call you back or we will call first thing in the morining.
FYI we will be reinstateing the late fee starting the first of the year.
9/13/21
It looks like most of the peoeple effected by the transformer explosisions in ML and 4 Lakes are back up …
The TV work this morning confused some DTA’s today so we are going to do a Universal RESET on the cable system. It shouldn’t effect you just fix the missing channel issues but I want to let you know we are going to do it and the unplugging for 5 min and then letting it reload is still the answer if you notice missing channels after 4pm still. If you are still having issues after trying this please call we may need to try something here in the office or set up a work order. I have let the answering service know we are getting ready to do this as well.
9/10/21
Looks like the website is fixed… I see a few changes but I have not looked at the whole site yet.
I am updateing info… On Sept 13th 5 am to 7 am there will be a Video Outage due to the requirement to move TV transmissions to a new bandwidth. It shouldn’t last but may require you to unplug your DTA or DVR for 5 min to reset the boxes. IF TV is on after 7am your good. If you are missing some channels try unplugging for 5 min and let it reload and it should fix the issue.
We are doing our best to keep up with our influx of new customers. We have a few openings on the 15th, even fewer on the 16th, and the 17th is almost full. These could all be full by the end of the day today due to the fact I have signed 3 people up this morning and it is only 10:30 am and I am only one person in the office the other 2 others are signing people up too.
Happy Friday!
8/30/21
The race is on to get internet up and running for EWU students. We are curretnly scheduling for after labor day. By the end of the week we will probably be scheduling for the week of the 16 – 20th. And by the end of that week it will be about 2 full weeks until we can do any installs. The good news is if your home or apt was recently active we will not have to come by and turn it back on we can do it as we set up your account and 9 times out of 10 you will not have to wait for internet it will be up and running when you get home. We can not guarentee becasue you never know if someone damaged the outlet on the way out or as you moved in so we always put in a back up work order until we see your up and running.
Yes, we expecct you to be able to hook your own internet up and install your own router. If you don’t think you can handle it yourself you will need to wait for an appointment. We also share buisness cards for Taylor Computing. Steve can help you set up your computer, phone and routers. He is familiar with our system and can diagnos issues with computers, phones and smart TV’s…. I share his number in case you want to book him to come by and check your equipment…. NOTE not all older routers can work with over 100M so you may want to check your current routers capacity before moving up to 250M. Steve Taylors number is 509-280-9198.
Welcome back to EWU!! Go Eagles!!
Providing Service to Cheney, Four Lakes and Medical Lake
Here For You
Davis Communications, Inc. is a local, family-owned and operated business. We have been offering friendly and knowledgeable service to the entire area since 1980.
Cable, Internet, & Phone Services in Cheney, WA.
The Cheney, Four Lakes and Medical Lake
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Providing Services to
The Cheney, Four Lakes and Medical Lake
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Why waste a stamp when you don’t have to? Davis Communications, Inc. offers easy online payment services.
Locally Owned and Operated
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“Great staff, nice communication. I was a first time client and they explained everything in simple, straightforward terms. Easy installation, and reactive response to any issues that could come up.”
Brandon Van Wart
HELP
TROUBLE SHOOTING:
Davis Communications, Inc. is a local, family-owned and operated business. We have been offering friendly and knowledgeable service to the entire area since 1980.
Step 1
Unplug router for 5 minutes. (If your internet drops at the exact same time daily, check your modem. It may have been set to do this automatically daily or every so many hours.)
Step 2
If it has been more than a month since you did a factory reset on your router, then Google the maker on how to do a factory reset. If you are using more than 50 G a day in bandwidth, we suggest doing a factory reset more often.
Step 3
The faster speeds may be too fast for your router. Some routers can only handle 100M or less.
Step 4
If you are buffering when streaming TV: Netflix has put out the suggestion to go into your account and drop down to standard def or a lower HD to save on bandwidth. (It’s unclear if this works on other streaming systems, but this explains why some people can stream Netflix on 10 M.)
Step 5
If you are trying to work from home, watch TV, and someone is gaming, you need to prioritize work and homework and save online games for after work hours (or upgrade your speeds).
Step 6
Speed checks only work directly wired to the modem. Routers will only provide the speed your device needs, even if it is the only one online.
Step 7
Unfortunately, routers do not last forever if you are buying a new one, we recommend a smart router. There are Mesh Routers out there that really help those with larger homes. (I like mine… I bought it at Costco)
Step 8
Please make sure your connections are snug from wall to modem both the coax and the electric. It is possible they get bumped and they come loose.
Still Having Trouble?
After Hours Help:
Internet after hours help tech: 1-877-381-6522
VOIP/ phone after hours tech: 1-866-883-6997
Moving / Closing Account:
If you are moving and your account is current you can just turn in your equipment and power supply in the drop box out front 24/7 (it is towards the middle of the building in front) and we will turn off and close your account.
If you owe please try to come into the office (9 AM to 5 PM) to pay final amount and drop off equipment. OR call and pay with credit or debit between 9 am and 5pm and have modem dropped off .
Non-pay:
We turn off account that are 2 weeks over due. IF the payment was due on the 25th we will start turning off account that still owe on the 10th of the month.
We do not call before turning off the account. We highly recommend paying your bill on time if you are using the internet for school, tests and work.
If you are turned off for non-pay and you pay on line please call and leave a message; we check messages first thing in the morning and we might not get to checking the “who paid” over night list until lunch time. Especially on a Monday mornings. 509-624-7129
Snowbird:
If you will be gone a month or more but coming back to the current address instead of closing account we can turn it off so you will not be billed while you are gone for the winter or summer or whenever you will be away from home for an extended period of time.
Davis
Here for You
Davis Communications, inc
1920 4th Street
Cheney, WA
99004
Contact Info
questions@daviscomm.net
509-624-7129
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