A SMALL BUSINESS HERE TO SERVE YOU!
Don’t Want To Deal With The Headache That Is BIG Business.
Come To Your Locally Owned And Operated Internet And Cable Company for over 40 years!
8/23/23 – Dear Medical Lake, there are still many areas we are trying to get service up and running as fast as we can. There are many variables that contribute to this situation of when we can get services running. Sorry for any inconvenience this may cause. Thank you for your patience and understanding.
Please call us if you have any questions or concerns.
FAST, RELIABLE, CONVENIENT
We’re Un-Complicating Internet
No need to thank us, it’s just what we do
Like the best spring water, our reviews are straight from the source.
No Contracts Here!
So stay as long as you like!
It’s Ok To Have Questions.
Everything you need to know about the product and billing. Can’t find the answer you’re looking for?
Are there any hidden taxes or fees to your package rates?
No, what we advertise is the exact price you will see on your bill.
Can I see your Broadband Fact chart?
Yes, here is the link to our charts for each internet package available.
To receive Cable T.V., will I have to attach a satellite to my home?
No, our cable service runs through the coax line to a tap outside your home. We don’t attach a dish.
Can I get any speeds that you offer to my address?
Yes, if we are able to activate your address, then you are able to receive any of our internet speed packages.
When is my bill due?
All bills are due on the 25th of the month, and we won’t add a late fee till the last working day of that month.
Can I use my own modem or modem router combo?
Yes, most models work on our system, but you will need to contact our office to activate the device.
Where do I return equipment?
Equipment can be returned to our office. You can bring it in when we are open M-F, 9 am-5 pm. We also have a drop box located on the front of the building to return equipment after hours. If you can’t return it to our office, you can mail it back to us at P.O. Box 117 Cheney, WA 99004.
What identification and information do I need to sign up for services?
A driver’s Licence or State ID, a phone number, and the address to which you would like to activate services.
Is there a fee for paying online?
No, we don’t charge a fee for paying online.
Will I get a bill in the mail?
Yes, unless you signed up for email billing, you should receive a paper bill within the first week of the month.
Don’t Be Shy
Our friendly team would love to hear from you.